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Technical Writer

Swirlds Labs

Swirlds Labs

Marketing & Communications, IT
Remote
Posted on Saturday, May 11, 2024

About Swirlds Labs:

Swirlds Labs is a fast-growing software company committed to supporting, developing and servicing Hedera, an open source, proof-of-stake platform. Hedera is EVM-compatible and has been specifically built to meet the needs of enterprise and Web3 applications, which require speed, security, stability and sustainability. Hedera’s public network is governed by industry-leading organizations, spanning 11 sectors and 14 regions who oversee the development and direction of the decentralized platform.

You may find yourself doing all of the following:

  • Creating and maintaining documentation for Hedera node operators. This will include operational requirements for running a node, running books, self-service management using node management tools (NMT), Transaction Tools, and other node-related tools
  • Writing, editing, reviewing, and publishing all common forms of technical documentation for https://docs.hedera.com/guides/ in a few or more supported languages for a developer audience
  • The above includes support articles, technical guides, API docs, and Tutorials
  • Managing and responding to incoming GitHub issues from the community
  • Writing clear and concise documentation for internal and external audiences
  • Continually ensuring document quality, organization and improving the developer experience
  • Monitoring communication channels (Slack/Discord) for documentation improvement
  • Grasping complex technologies with a strong analytical and technical aptitude
  • Working collaboratively between Product, Engineering, DevOps, and Marketing teams

Qualification Requirements:

  • 2+ years of experience in a technical environment and ambition to grow their career as a Technical Writer
  • Ability to construct complex narratives and convey difficult ideas simply and clearly
  • Strong writing skills
  • Degree in Computer Science or related field, or certification in a relevant technical field or equivalent experience
  • Experienced with one or more of the following coding languages: Java, JavaScript, Go, Swift, Rust, C++
  • Operating System experience with Linux/Unix
  • Prior experience with node operations

Other skills that are great to bring with you but that we can help you develop:

  • GitHub
  • GitBook
  • Ansible
  • Open Telemetry
  • Prometheus
  • Grafana