🚀 We’re Hiring at Pax8 – Billing Success Specialist (On-site, Makati PH)

At Pax8, we’re redefining the cloud marketplace and empowering businesses with technology, relationships, and innovation. We’re looking for a Billing Success Specialist to join our growing team in Makati, Philippines.

📊 Position Summary

The Billing Success Specialist is a technical subject matter expert, responsible for proactively identifying and escalating billing issues, partner invoice discrepancies, and financial inaccuracies within the partner billing cycle. They are responsible for producing a detailed financial analysis on a regular basis, documenting resolutions, and collaborating closely with the business and partners of Pax8.

💵 Financial Accounting (50%)

• Read and interpret invoices to reconcile accounts in complex environments
• Work with general ledgers to understand credits and debits
• Identify, investigate, and report discrepancies within the billing cycle
• Ensure accuracy in invoice processing
• Use accounting software and PSA platforms
• Understand financial statements (balance sheets, billing, invoices)
• Perform detailed financial analysis

🤝 Partner Billing Cycle (30%)

• Resolve billing escalation cases with Pax8 partners
• Research credit requests and issue credits/charges
• Review monthly partner invoices for accuracy
• Document resolutions and improve billing processes

🗣️ Communication & Collaboration

• Excellent communication skills with partners
• Effectively communicate resolutions to partners and the business
• Work cross-functionally to resolve issues

🎯 What We’re Looking For

• 5+ years in accounting or finance
• 10+ years in customer/partner-facing support or service
• Strong organizational, problem-solving, and communication skills

🌟 Why Join Pax8?

Well, here are a few points of how we value our greatest assets:

• At Pax8, we want to support you in both work and play. Sometimes there isn't enough time for the latter, which is why Pax8 offers an additional 2 weeks of bonus leave every year! AND YES, the 2 weeks are available from your first day!
• In addition to the above, we offer all our employees Private Health Insurance. Beneficial for when life happens, and also for tax time too!
• Unlimited growth through our learning & development (L&D) programs in an environment that fosters internal promotions, helping you gain the necessary skills to reach the next step in your professional journey!
• Connecting with our community is important – which is why we have our donation matching program, DEI-B events, and our employee resource groups to ensure everyone feels at home at Pax8.

📍 Location: On-site for the first 6 months, Hybrid Setup after 6 months (1-2 days WFH)
💼 Role: Billing Success Specialist

👉 Ready to make an impact? Apply now and help us build the future of the cloud marketplace at Pax8.

In order to fulfil this role, you should be resident in this country with a valid right to work.

We encourage you to apply for a role at Pax8 even if you don’t meet 100% of the bullet points! We believe in cultivating an environment where there are a diversity of perspectives.

We review and acknowledge every application using real humans - please look out for a response from us to your application in your inbox but check spam too!

About Pax8:
Pax8 is the technology marketplace of the future, linking partners, vendors, and small to midsized businesses (SMB’s) through AI powered insights and comprehensive product support. With a global partner ecosystem of over 39,000+ managed service providers (our customers), Pax8 empowers SMB’s worldwide by providing software services that unlock their growth potential and enhance their cloud security!

We’ve pioneered simplifying the cloud services journey for thousands of our partners by reinventing the IT cloud model with more than 130+ vendors (software/cloud providers) globally giving customers and partners real choice! Pax8 run a transaction through our Marketplace every 7 seconds and support 700,000+ indirect businesses and more than 22,000,000+ end users around the world!

For the 8th consecutive year running, Pax8 have been listed on the 2025 Inc.5000 list and we have a $2BN+ annual recurring revenue. This has lead us to become recognised as one of the Best Managed Company’s 2025 and our pioneering cloud marketplace earning a 5 star rating in the 2025 CRN awards as a Partner Program Guide winner!

Our Culture:
Culture is important to us, and at Pax8, it’s business, and it IS personal. We embody our behaviours - Compassionate Candour, Seek to Understand, We Before Me, Do What You Say, Light Up Learning and Driven by Passion!

We are passionate, creative, and unconventional. We work hard, keep it fun, and expect the best! Through our 4 core values - We Elev8 each other! We Advoc8 for our partners! We Innov8 continuously! We Celebr8 life!

As we expand across Europe, we have 11 offices supporting 20+ languages and our teams continue to grow! Come and be "work happy" with us! It's an exciting time to join us as Pax8 EMEA enter the next significant stage of our incredible journey! Our purpose is to help every small business turn their dreams into reality through the power of technology! Why not be a part of our success story?

Equal Opportunities:
Pax8 are an equal opportunities employer and welcome individuals who are in possession of the appropriate requirements to work within your country. Offered individuals will be asked to undertake identity, security compliance and reference checks. Your privacy is important to us. Your data will be held in accordance with best practices and processed only in accordance with our recruiting processes.

As part of our hiring process, we are required to undertake information verification checks on all candidates that are successful in their application with Pax8. As part of these checks Pax8 will request ID verification, reference requests and qualification checks. All checks are completed by our third-party provider, First Advantage. Once checks have been completed all candidates will receive a copy for their records.

At Pax8, we care deeply about building genuine, trust‑based relationships — starting with how we hire. To protect our business, our teams, and our customers, we use a range of measures throughout the recruitment process to help confirm authenticity and prevent fraud. These safeguards are designed to be fair, respectful, and proportionate, and may evolve as risks change.

By applying, you acknowledge that we take steps to verify identity and representation during hiring. If you’re applying as your authentic self, you have nothing to worry about — we’re excited to meet you.

Job Applicant Privacy Notice (https://www.pax8.com/en-uk/job-applicant-privacy-notice/)