VP, Global Operations Center — Manila

⭐ Onsite | Makati HQ | Global Impact Role

Be the engine powering Pax8’s global success ⚡

Step into a career-defining leadership role as VP of our Global Operations Center in Manila. This isn’t just operations — this is where strategy meets execution at scale. You’ll lead one of our most dynamic hubs, driving performance, innovation, and transformation as we accelerate into an AI-enabled future 🤖✨

Where bold thinking meets world-class culture

At Pax8, we don’t just talk about culture — we live it. Known globally for our people-first mindset and award-winning workplace, our Philippines team brings unmatched energy, collaboration, and ambition. Here, you’ll lead with purpose in a fast-moving, tech-forward environment

What you’ll own (and elevate)

Lead a powerhouse operation — command a high-impact, multi-layered workforce and shape Manila into a world-class, high-performing engine
Build clarity at scale — design governance, service excellence frameworks, and operating rhythms that drive consistency and precision
Unify and energise teams — align Support, capability pods, and regional teams into one seamless, high-functioning ecosystem 🤝
Future-proof the operation — expand capabilities, unlock efficiencies, and position Manila as a critical driver of Pax8’s global growth
Be a visible, inspiring leader — lead from the front at Makati HQ, building trust, speed, and connection every day

The impact you’ll make

This is a role where your influence is felt globally. You’ll reduce friction, elevate service reliability, strengthen culture, and enable Pax8 to scale faster and smarter. Manila won’t just support the business — it will power it ⚡

What you bring to the table 🧠

✔ Proven leadership in large-scale service centers or BPO environments in the Philippines
✔ Expertise in multi-function operations, governance, and scalable workforce models
✔ Calm, decisive leadership in fast-changing environments
✔ A track record of transforming distributed teams into aligned, high-performing units
✔ Hands-on experience with high-volume, shift-based operations ⏱️
✔ Curiosity and openness to AI-driven ways of working 🤖
✔ A people-first, in-office leadership style that builds trust and momentum 🤝

Take a dive into learning more about us:

• Get a feel for our progress, culture and how we constantly strive to be better and do better below:

• For all you tech minded people: discover the Pax8 Marketplace

• Taste our values & culture here: Pax8 and our people

• The FOMO is Real: Pax8 Beyond 2025

• Our CEO Scott Chasin: Exciting Times - meet our new CEO

• You would be joining a rapidly growing team and the Marketplace Channel of the Year 2025

• As well as being a Great Place to Work

We encourage you to apply for a role at Pax8 even if you don’t meet 100% of the bullet points!

We believe in cultivating an environment where there are a diversity of perspectives.

We review and acknowledge every application using real humans - please look out for a response from us to your application in your inbox but check spam too!

️ How we hire — Trust matters

At Pax8, we care deeply about building genuine, trust based relationships — starting with how we hire.

To protect our business, our teams, and our customers, we use a range of measures throughout the recruitment process to help confirm authenticity and prevent fraud. These safeguards are designed to be fair, respectful, and proportionate, and may evolve as risks change. By applying, you acknowledge that we take steps to verify identity and representation during hiring. If you're applying as your authentic self, you have nothing to worry about — we're excited to meet you.

We also use thoughtfully applied AI-enabled tools to support our hiring process. These tools may assist with tasks such as reviewing or prioritising applications, but hiring decisions are made by our people. More information is available in our Recruitment Privacy Notice. If you have questions about how we hire or would prefer not to have your application supported by these tools, you can opt out at any part of our process.

We want to hear from you

We encourage you to apply even if you don't meet 100% of the criteria. We're committed to diverse perspectives, inclusive hiring and sharing your transferrable skills. To fulfil this role, you must hold valid right to work in the Philippines.

What you’ll receive — Benefits

Salary: PHP 3,180,848.30 – PHP 5,907,289.70 PA Dependent on experience

Philippines Benefits :-
• Competitive compensation with annual bonus potential
• HMO coverage for employees and qualified dependents
• Retirement plan
• Paid time off, including vacation, sick leave, and holiday entitlement
• Learning and development resources, including LinkedIn Learning
• Wellness and mental health support
• Team events and engagement activities

Your Office — Makati Headquarters

Pax8 offices are designed as open, collaborative spaces with modern workstations, breakout areas, wellness rooms and social zones. Our Manila office is located at KMC Solutions, One Ayala mall, Makati City with a dedicated Pax8 lounge area overlooking Makatai avenue. It includes comfortable hot‑desking, great coffee, fully stocked pantry cabinet with weekly treats - Waffle Mondays and Ice cream Thursdays! We have community‑driven spaces, and direct access to transport and local amenities — all designed to help teams connect, innovate and thrive together onsite.

Your growth at Pax8

There's extensive room for a talented individual to grow at pace — whether that's advancing quickly in this role or exploring one of the many opportunities across our global organisation. You'll have access to our internal development hub designed to accelerate your skills and stretch your potential. Alongside specialist Learning & Development trainers, you'll also tap into AI powered tools, "born in the cloud" mentors, and cross continent collaboration that broaden your perspective and sharpen your expertise. We'll give you the space, trust, and the right projects to help you thrive — and full visibility of what it takes to reach your next level.

Pax8 Values

Culture is important to us, and at Pax8, it’s business, and it IS personal. We are passionate, creative, and unconventional. We work hard, keep it fun, and expect the best! We Elev8 each other. We Advoc8 for our partners. We Innov8 continuously. We Celebr8 life.

We embody our core values — We before Me 🤝, fostering teamwork and collaboration; Compassionate Candor , promoting open and honest communication with kindness; Light Up Learning , continuously growing and sharing knowledge; Seek to Understand , valuing diverse perspectives and thoughtful engagement; Do What You Say ✅, ensuring trust and accountability; and Driven by Passion , bringing energy and dedication to everything we do—as we strive to innovate and empower our partners every day.

About Pax8

Our mission is to build the managed intelligence marketplace and empower small businesses to do more with smarter technology. We are a fast-growing, dynamic, and high-energy organisation with a start-up feel, allowing you to make a meaningful impact on the business. Culture is also important to us, and at Pax8, it's business, and it IS personal. We are passionate, creative, and unconventional. We work hard, keep it fun, and expect the best! We Elev8 each other. We Advoc8 for our partners. We Innov8 continuously. We Celebr8 life.

✅ Background checks

As part of our hiring process, we are required to undertake pre-employment checks on all candidates that are successful in their application with Pax8. As part of these checks Pax8 will request ID verification, reference requests and qualification checks (additional checks may be completed for certain countries, such as criminal and financial). All checks are completed by our third-party provider, First Advantage. Once checks have been completed all candidates will receive a copy for their records.

⚖️ Equal opportunities

Pax8 are an equal opportunities employer and welcome individuals who are in possession of the appropriate requirements to work within the country you have applied for. Offered individuals will be asked to undertake identity, security compliance and reference checks. Your privacy is important to us. Your data will be held in accordance with local best practices and processed only in accordance with our recruiting processes. Privacy notice: https://www.pax8.com/en-us/terms/job-applicant-privacy-notice/

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