If you thrive on troubleshooting, collaboration, and delivering exceptional partner experiences, this is your chance to make a real impact 🚀

As our Partner Support Engineer - you will be the trusted technical partner behind our partner (our customers) ecosystem - solving challenges, guiding partners, and keeping our marketplace platform running smoothly. You’ll collaborate across teams and vendors to resolve issues, support our marketplace operations, and deliver an outstanding customer experience every day 🚀


Let’s look at your day to day as a Partner Support Engineer:

• Act as the first escalation and troubleshooting point for productivity vendor solutions (e.g., Microsoft), owning investigation and issue resolution for vendor product problems impacting our customers

• Triage incoming support cases, working with Tier 2 specialists on complex issues to ensure timely and effective resolution

• Create and maintain knowledge base articles while identifying recurring issues and collaborating with Product and Engineering teams on long term improvements

• Act as the main point of contact for partners, providing clear updates, managing expectations, and ensuring a positive support experience

• Build strong relationships with partners and collaborate cross-functionally with internal teams to deliver seamless support

• Stay current with platform updates, industry trends, and best practices while continuously seeking opportunities to improve and grow

You'll be the ideal Partner Support Engineer for us if you have:

• Advanced demonstrated skillset in a technical support or customer support role, ideally in a SaaS environment

• Experience supporting Managed Services Providers (MSPs) or within a similar partner driven ecosystem is preferred.

• Familiarity with marketplace platforms and the operations involved (e.g., orders, billing, migrations)

• Proficiency with tools like Microsoft Outlook and MS Teams for email and team communication

• Strong problem-solving skills, including the ability to troubleshoot technical issues quickly and effectively

• Understanding of key technologies used by MSPs and marketplace vendors, including Microsoft, CrowdStrike, SentinelOne, Bitdefender, BitTitan, etc. is a plus

• Balance immediate fixes with long-term solutions, ensuring sustainable improvements across processes and systems

• Collaborate effectively with cross-functional teams and external partners to achieve shared goals

• Stay proactive, adaptable, and motivated to learn in a fast-paced, dynamic, and evolving environment

In order to fulfil this role you should be resident in this country with a valid right to work.

We encourage you to apply for a role at Pax8 even if you don’t meet 100% of the bullet points! We believe in cultivating an environment where there are a diversity of perspectives.

We review and acknowledge every application using real humans - please look out for a response from us to your application in your inbox but check spam too!

If you struggle to get “time out” we’re happy to accommodate early/late conversations and interview times or if you have any queries you can ring Will, the talent partner managing this role on +44117 471 3268 DDI (No Agencies Please).

Salary & benefits for our Partner Support Engineer:

• Salary: €20,000 - €28,000 depending on experience

• Holidays: 20 days

• Short term bonus scheme

• Participation in the company's Long Term Incentive scheme (Stock Options)

• Dedicated time for training and personal development

• Private Medical insurance (After probation period)

• Health & Wellbeing coaching support

• Regular company and team socials

• Company laptop/notebook

• And last-but-not-least, the opportunity to move forward with (the opportunities of) Pax8!

Designated Office & Working pattern:

• A centrally located office with parking, breakfast options, snacks, and soft drinks

• Designated Office: Riga, Latvia

• Days: Monday to Friday

• Hours: between 8am - 5pm local time

• Hybrid: 3 days per week in office - Tuesday/Wednesday/Friday (can be flexible)

About Pax8:
Pax8 is the technology marketplace of the future, linking partners, vendors, and small to midsized businesses (SMB’s) through AI powered insights and comprehensive product support. With a global partner ecosystem of over 39,000+ managed service providers (our customers), Pax8 empowers SMB’s worldwide by providing software services that unlock their growth potential and enhance their cloud security!

We’ve pioneered simplifying the cloud services journey for thousands of our partners by reinventing the IT cloud model with more than 130+ vendors (software/cloud providers) globally giving customers and partners real choice! Pax8 run a transaction through our Marketplace every 7 seconds and support 700,000+ indirect businesses and more than 22,000,000+ end users around the world!

For the 8th consecutive year running, Pax8 have been listed on the 2025 Inc.5000 list and we have a $2BN+ annual recurring revenue. This has lead us to become recognised as one of the Best Managed Company’s 2025 and our pioneering cloud marketplace earning a 5 star rating in the 2025 CRN awards as a Partner Program Guide winner!

Our Culture:
Culture is important to us, and at Pax8, it’s business, and it IS personal. We embody our behaviours - Compassionate Candour, Seek to Understand, We Before Me, Do What You Say, Light Up Learning and Driven by Passion!

We are passionate, creative, and unconventional. We work hard, keep it fun, and expect the best! Through our 4 core values - We Elev8 each other! We Advoc8 for our partners! We Innov8 continuously! We Celebr8 life!

As we expand across Europe, we have 11 offices supporting 20+ languages and our teams continue to grow! Come and be "work happy" with us! It's an exciting time to join us as Pax8 EMEA enter the next significant stage of our incredible journey! Our purpose is to help every small business turn their dreams into reality through the power of technology! Why not be a part of our success story?

You would be joining a rapidly growing team and the Marketplace Channel of the Year 2025 winner, bringing the success of a new cloud model to the EMEA region! As well as being a Great Place to Work and proud to be in the UK’s Best Workplaces in Tech 2025, you will be working in amazing award winning offices with our Farnborough UK office winning the silver Better Futures 2025 London Design Award!

Bursting with diversity across our business, we have been named as the UK’s Best Workplaces for Women 2025 with our Women leaders in EMEA being recognised globally on the 2025 Channels Chiefs list! We are constantly Uplifting Women In Technology (2025) and actively engage with and foster a diverse and inclusive workplace through our Employee Resource Groups!

More about Pax8:

• For all you tech minded people: discover the Pax8 Marketplace

• Our EMEA 2025 journey: Pax8 2025 Year in Review

• The FOMO is Real: Pax8 Beyond 2025

• Pax8 becoming the disruptor: Become the disruptor or be the disrupted

• Our amazing Partners and Vendors: Pax8 Partners and Vendors in EMEA Honoured as Award Recipients at Beyond 2025

• UK website: Pax8 UK

• NL website (launched 2025): Pax8 NL

• EU website: Pax8 EU

Get a feel for our progress, culture and how we constantly strive to be better and do better below:

• Taste our values & culture here: Pax8 and our people

• Great place to work: Great Place to Work Certification in the Netherlands | Germany | UK

• Our CEO Scott Chasin: Exciting Times - meet our new CEO

Equal Opportunities:
Pax8 are an equal opportunities employer and welcome individuals who are in possession of the appropriate requirements to work within the UK. Offered individuals will be asked to undertake identity, security compliance and reference checks. Your privacy is important to us. Your data will be held in accordance with GDPR best practices and processed only in accordance with our recruiting processes.

As part of our hiring process, we are required to undertake information verification checks on all candidates that are successful in their application with Pax8. As part of these checks Pax8 will request ID verification, reference requests and qualification checks (additional checks will be completed for UK candidates only, such as criminal and financial). All checks are completed by our third-party provider, First Advantage. Once checks have been completed all candidates will receive a copy for their records.

At Pax8, we care deeply about building genuine, trust‑based relationships — starting with how we hire. To protect our business, our teams, and our customers, we use a range of measures throughout the recruitment process to help confirm authenticity and prevent fraud. These safeguards are designed to be fair, respectful, and proportionate, and may evolve as risks change.

By applying, you acknowledge that we take steps to verify identity and representation during hiring. If you’re applying as your authentic self, you have nothing to worry about — we’re excited to meet you.

Job Applicant Privacy Notice (https://www.pax8.com/en-uk/job-applicant-privacy-notice/)

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