Join our Global Technology Operations team and lead high‑impact incident and platform operations.

Are you the person everyone calls when things get complex, high‑stakes, and time‑critical? Do you thrive on solving tough technical problems, stabilising platforms, and guiding others through chaos with calm, clear direction?

We’re looking for a Technology Operations Engineer III (Service Desk Engineer III) to play a senior role in our Global Technology Operations team – providing advanced technical support, operational leadership, and mentorship across our enterprise platforms and services.

In this role, you’ll be the senior escalation point for Level I & II engineers, lead responses to major incidents, and help shape how we run and improve our technology operations globally.

This role will be based in our office in Makati, Manila, working a rotating schedule (EMEA, AMER, Weekend shifts). Employees are required to attend the office.

What you’ll be doing?

Lead complex incident resolution:

• Own and resolve complex, high‑impact incidents across enterprise platforms, applications, networks, and end‑user systems.

• Act as the senior technical escalation point for Level I & II engineers, keeping work moving and avoiding unnecessary hand‑offs.

• Lead incident triage: assess impact and urgency, set priorities, coordinate responders, and clearly communicate progress to users and stakeholders.

• Provide deep technical input during major incidents, helping rapidly diagnose issues, implement workarounds, and restore service.

• Contribute to blameless post‑incident reviews, identify recurring patterns, and support long‑term remediation to improve reliability.

Keep platforms stable, secure, and reliable:

• Oversee advanced operational activities such as maintenance, patching, backup validation, access control, monitoring, and alert tuning.

• Act as a senior technical authority for platform operations – validating implementations, guiding operational practices, and solving systemic issues impacting service continuity.

• Provide technical oversight on deployments and changes, ensuring alignment with change controls, standards, and security requirements.

• Proactively spot operational risks or performance issues and coordinate remediation with platform owners, specialist teams, and vendors.

Drive cross‑functional improvement:

• Partner with other Technology teams, service owners, and business stakeholders to refine workflows, processes, and system behaviours for more reliable service delivery.

• Bring a senior operational lens to incident reviews and problem investigations so risks, dependencies, and impacts are clearly understood.

• Help standardise and streamline how we work day‑to‑day, contributing to improvements that align with service standards and departmental objectives.

Build capability and share knowledge:

• Create and maintain high‑quality operational documentation: knowledge base articles, runbooks, SOPs, and automation scripts.

• Ensure documentation is accurate, current, and easy to use so engineers can resolve issues faster and more consistently.

• Mentor Level I & II engineers – sharing expertise, reinforcing standards, and helping uplift the overall capability and confidence of the team.

Lead by example:

• Stay current on modern technologies, tools, and best practices in technology operations and service management.

• Act as a senior technical lead during daily operations and when management is unavailable – providing sound judgement, calm leadership, and clear direction.

• Support a culture of continuous improvement, accountability, and high‑quality service delivery.

What you’ll bring?

Nice to have:

• Bachelor’s degree in a relevant discipline or equivalent practical experience.

• Certifications such as:

  • MS‑900 – Microsoft 365 Certified: Fundamentals

  • AZ‑900 – Microsoft Certified: Azure Fundamentals

  • AWS Certified Administrator

Why this role is exciting?

• You’ll be at the centre of our most critical technical moments, guiding others and making key decisions that keep our business running.

• You’ll have the opportunity to influence how we operate, improve processes, and uplift standards across Technology Operations.

• You’ll be a go‑to technical leader and mentor, helping grow the capability of engineers around you.

Why join Pax8?

Well here are a few points of how we value our greatest assets:

• At Pax8, we want to support you in both work and play. Sometimes there isn't enough time for the latter, which is why Pax8 offers an additional 2 weeks of bonus leave every year! AND YES, the 2 weeks are available from your first day!

• In addition to the above, we offer all our employees Private Health Insurance. Beneficial for when life happens!

• Unlimited growth through our learning & development (L&D) programs in an environment that fosters internal promotions, helping you gain the necessary skills to reach the next step in your professional journey!

• Connecting with our community is important – which is why we have our donation matching program, DEI-B events, and our employee resource groups to ensure everyone feels at home at Pax8.