Technology Operations Engineer I (Service Desk I)

Join a Global Tech Team Shaping the Future of IT Operations at Pax8

Are you a problem‑solver at heart with a passion for keeping systems running smoothly? Do you thrive in fast‑paced environments where every day brings something new to learn? Pax8 is looking for a Technology Operations Engineer I to help deliver seamless, reliable technology experiences across our global organisation.

In this role, you’ll work alongside experienced engineers to resolve technical issues, support platform stability, and contribute to the continual improvement of our operational processes. If you’re excited about building your technical foundation while making a real impact, this is the opportunity for you.

This role will be based in our office in Makati, Manila, working a rotating schedule (EMEA, AMER, Weekend shifts). Employees are required to attend the office.

What You’ll Do?

• Solve Technical Challenges - Be the go‑to partner for resolving incidents across hardware, software, networks, and enterprise platforms. You'll take part in incident triage, assess impact, communicate clearly with users, and escalate when needed — all while contributing to our knowledge base to drive better future outcomes.

• Keep Our Systems Running Smoothly - Support system installation, configuration, maintenance, and monitoring. You’ll help fulfil access requests, assist with backups and patching, and collaborate across teams to keep our platforms secure, stable, and performing at their best.

• Improve Processes & Workflows - Help us optimise processes by contributing to change and release activities, supporting system updates, and participating in post‑incident reviews to reduce repeat issues.

• Grow Our Knowledge Base - Create and maintain internal documentation, SOPs, and troubleshooting guides to support consistency, faster resolutions, and cross‑team learning.

• Invest in Your Growth - Pax8 is passionate about developing its people. You’ll take part in structured learning, coaching, and training aligned to ITIL practices—and apply your growing skillset to elevate our service delivery.

What You’ll Bring?

• 2+ years in IT support or a similar technical role

• Familiarity with tools like Azure AD / Entra ID, Intune, and Office 365 (Teams, SharePoint, OneDrive, Exchange Online)

• Strong troubleshooting skills across devices and applications

• Experience with ticketing systems (ServiceNow, Jira)

• Solid communication and collaboration abilities

• Understanding of security basics (MFA, endpoint protection)

• A growth mindset — eager to learn, adapt, and improve

Great to Have (But Not Required)

• MS‑900, AZ‑900, SC‑900

• ITIL® 4 Foundation

• CompTIA A+ or other entry‑level certifications

Who Thrives Here?

This role is perfect for someone who:

• Loves diving into technical issues

• Enjoys structured, procedural work but still likes variety

• Wants to build a strong foundation in IT operations

• Collaborates naturally and communicates with clarity

• Is excited by continuous learning in a high‑growth environment

Why join Pax8?

Well here are a few points of how we value our greatest assets:

• At Pax8, we want to support you in both work and play. Sometimes there isn't enough time for the latter, which is why Pax8 offers an additional 2 weeks of bonus leave every year! AND YES, the 2 weeks are available from your first day!

• In addition to the above, we offer all our employees Private Health Insurance. Beneficial for when life happens!

• Unlimited growth through our learning & development (L&D) programs in an environment that fosters internal promotions, helping you gain the necessary skills to reach the next step in your professional journey!

• Connecting with our community is important – which is why we have our donation matching program, DEI-B events, and our employee resource groups to ensure everyone feels at home at Pax8.