Help people solve real problems and keep their day running smoothly.
At Pax8, we believe in giving clear and caring feedback, putting the team before ourselves, doing what we say we will do, and sharing what we learn so everyone grows. We stay curious, seek to understand each other, and bring passion and resilience to our work every day.

We are looking for a Help Desk Technician (Tier 1 Desktop Support) who loves helping people and enjoys solving technical issues. In this role, you will be the first friendly, knowledgeable point of contact for our partners’ end users, helping them get back to work quickly and creating a positive experience in every interaction.

What you will do
Be the first line of support for our customers

• Serve as the first point of contact for customers seeking technical assistance.
• Provide first level help desk support by performing basic troubleshooting and resolving requests for partners’ end users.
• Communicate clearly and professionally by phone, email, and screen‑sharing sessions, explaining technical issues in a way that is easy to understand.
• Prioritize and resolve technical issues with patience and empathy, including when customers are feeling stressed or frustrated.

Own and manage support tickets

• Create and manage support tickets for all incidents, changes, and problems.
• Follow the ticketing process for every case so work is clearly tracked and the team has a complete view of each issue.
• Thoroughly document each issue, the steps you take, and the outcome.
• Escalate issues to second level support or a senior help desk technician when needed, ensuring a smooth and timely hand‑off.

Collaborate and improve the customer experience

• Gather customer feedback, questions, and suggestions during your interactions.
• Share feedback with internal teams to help improve tools, processes, and services.
• Work closely with your teammates so customers feel recognized, informed, respected, and supported at every step.

What you bring
You do not need to meet every single requirement to be a strong candidate. If you are excited about the role and have most of the skills, we encourage you to apply.

• Experience (around two years) in a customer support, help desk, desktop support, or similar customer service role, or equivalent experience gained through other paths.
• Ability to diagnose and resolve basic technical issues for computer systems, mobile devices, and other technology products.
• Familiarity with help desk software and remote support tools to troubleshoot and resolve issues.
• Strong analytical and problem‑solving skills, with the ability to provide quick, practical solutions.
• Clear, professional communication skills in both phone and email interactions.
• A customer‑first mindset: patient, empathetic, and calm under pressure, with a genuine desire to help people and work in a collaborative, team‑oriented environment.
• Awareness of networking concepts such as how devices connect, common protocols, and basic server connectivity.
• Familiarity with Microsoft cloud and collaboration products such as Exchange Online, OneDrive, and Teams.
• Experience troubleshooting and supporting peripheral devices including printers, scanners, and other devices that connect through universal serial bus ports.

Education and certifications

• Bachelor’s degree in a related field or equivalent practical experience.
• Computing Technology Industry Association information technology fundamentals certification and Microsoft fundamentals certification are strongly preferred, or a desire and ability to obtain similar certifications.

How we work together
This role is a great fit if the way we work resonates with you:

• You give feedback that is honest and helpful, while also being caring and respectful.
• You put the team first, collaborate actively, and value different perspectives.
• You do what you say you will do, take ownership, and follow through for customers and colleagues.
• You are excited to learn, try new things, and share both your successes and your lessons learned so that everyone can grow.
• You stay curious, ask questions, and listen to truly understand customer needs and teammate viewpoints.
• You bring passion and resilience to your work, even when you are solving tough or repetitive issues.

We also look for a growth mindset, adaptability, and the ability to learn quickly in a changing environment.

Inclusion and belonging
We are committed to building a team where everyone feels welcomed, respected, and able to thrive. We welcome candidates of all genders, identities, races, ethnicities, ages, religions, sexual orientations, and abilities. If you need any adjustments or support during the hiring process, please let us know so we can support you.

Ready to apply?
If you are excited about helping people, digging into technical issues, and growing your career in information technology support, we would love to hear from you.

Compensation:
Qualified candidates can expect a compensation range of $30,000/yr to $45,000/yr depending on experience.

Application Deadline: 02/13/2026

Perks:

Why Join Pax8?

Because here, success isn't just about numbers—it’s about impact.
It’s about being part of a team that thinks bigger, empowers each other, and never loses sight of why we do what we do: to make the cloud easier, more accessible, and more meaningful.

At Pax8 we believe that your Total Rewards should include a benefits package that shows how much we value our greatest assets. All FTE Pax8 people enjoy the following benefits:

• Non-Commissioned Bonus Plans or Variable Commission

• 401(k) plan with employer match

• Medical, Dental & Vision Insurance

• Employee Assistance Program

• Employer Paid Short & Long Term Disability, Life and AD&D Insurance

• Flexible, Open Vacation

• Paid Sick Time Off

• Extended Leave for Life events

• RTD Eco Pass (For local Colorado Employees)

• Career Development Programs

• Stock Option Eligibility

• Employee-led Resource Groups

Please take a moment to review our Proprietary Rights and Non-Competition Agreement — this document outlines important information about your rights and responsibilities if you join our team.

Pax8 is an EEOC Employer.

Equal Opportunities

Pax8 is an equal opportunities employer and welcome individuals who are in possession of the appropriate requirements to work within the country the role is based in. Offered individuals will be asked to undertake identity, security compliance and reference checks. Your privacy is important to us. Your data will be held in accordance with Data Privacy best practices and processed only in accordance with our recruiting processes.

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