Technical Success Manager
Pax8
What you will do
- Proactively identify technical risks by monitoring partner environments, support ticket patterns, and escalation trends, stepping in early to prevent recurring issues.
- Develop and maintain technical account plans that outline roadmaps for ongoing partner success, removing barriers before they slow down adoption or growth.
- Provide direct technical guidance, best practices, and hands-on support so partners can work confidently and effectively in the Pax8 Marketplace.
- Own the full lifecycle of partner escalations, making sure progress and resolutions are communicated clearly, consistently, and with empathy.
- Contribute to the creation and improvement of standard operating procedures, escalation frameworks, and knowledge resources that make our work more scalable.
- Design and refine workflows, using automation and artificial intelligence tools where appropriate to streamline technical support processes.
- Run regular partner health reviews, analyzing ticket and performance data to spot trends, recommend improvements, and reduce future issues.
- Apply the adopt, expand, and renew framework by driving partner adoption, enabling expansion through advanced technical support, and reinforcing renewals with ongoing technical value.
- Act as the key connection between partners and Pax8 technical teams, coordinating seamlessly with engineering, support, and partner success colleagues.
- Work closely with both internal and external stakeholders to resolve complex technical challenges while maintaining strong trust with partners.
- Share insights and recommendations with leadership and stakeholders on how to enhance technical processes and reduce systemic partner pain points.
What you bring
- 4+ years in a technical success, technical account management, solutions consulting, or advanced support role within software as a service, cloud, or channel environments.
- A strong understanding of business-related tooling (both internal and external), and the ability to troubleshoot and guide partners through complex technical scenarios.
- Proven experience working directly with partner technical teams, internal engineering and support teams, and cross-functional stakeholders.
- A talent for identifying technical inefficiencies and using automation, artificial intelligence, and structured frameworks to streamline processes and improve outcomes.
- Excellent interpersonal, written, and verbal communication skills, including the ability to translate complex technical concepts into clear, actionable guidance for both technical and non-technical audiences.
- A demonstrated ability to build trust with partners, act as their technical ally, and influence internal teams to prioritize partner needs.
- A track record of driving process improvements, creating documentation and playbooks, and scaling solutions across multiple partners.
How we work at Pax8
- Compassionate Candor – You give and receive candid, actionable feedback with care.
- Seek to Understand – You stay open, curious, and committed to learning.
- We Before Me – You actively collaborate and seek out diverse perspectives to help the whole team win.
- Do What You Say – You take ownership, honor your commitments, and deliver on what you promise.
- Light Up Learning – You are brave enough to try new ideas, share your failures, and help everyone learn from them.
- Driven by Passion – You connect your own passion to the Pax8 mission and stay resilient in the face of change and uncertainty.
Why you might love this role
- You enjoy being the “go-to” technical person for complex, high‑impact situations.
- You like spotting patterns in data and tickets, then designing better, more scalable ways of working.
- You care about long‑term relationships and want partners to feel informed, respected, and supported at every step.
- You want to be part of a team and a culture where feedback, learning, and collaboration are part of everyday life.
Education
- Bachelor’s degree in a related field or equivalent work experience.
Ready to apply?
Submit your application and let us know how your experience connects to this Technical Success Manager opportunity at Pax8.
Compensation:
- Qualified candidates can expect a salary range of $65,000/yr- $94,000/yr depending on experience
Application Deadline: 02/06/2026
Perks:
Why Join Pax8?
Because here, success isn't just about numbers—it’s about impact.
It’s about being part of a team that thinks bigger, empowers each other, and never loses sight of why we do what we do: to make the cloud easier, more accessible, and more meaningful.
At Pax8 we believe that your Total Rewards should include a benefits package that shows how much we value our greatest assets. All FTE Pax8 people enjoy the following benefits:
Non-Commissioned Bonus Plans or Variable Commission
401(k) plan with employer match
Medical, Dental & Vision Insurance
Employee Assistance Program
Employer Paid Short & Long Term Disability, Life and AD&D Insurance
Flexible, Open Vacation
Paid Sick Time Off
Extended Leave for Life events
RTD Eco Pass (For local Colorado Employees)
Career Development Programs
Stock Option Eligibility
Employee-led Resource Groups
Please take a moment to review our Proprietary Rights and Non-Competition Agreement — this document outlines important information about your rights and responsibilities if you join our team.
Pax8 is an EEOC Employer.
Equal Opportunities
Pax8 is an equal opportunities employer and welcome individuals who are in possession of the appropriate requirements to work within the country the role is based in. Offered individuals will be asked to undertake identity, security compliance and reference checks. Your privacy is important to us. Your data will be held in accordance with Data Privacy best practices and processed only in accordance with our recruiting processes.