Partner Success Manager
Pax8
About Pax8
Our Culture
- Compassionate Candor – Honest, actionable feedback that helps us all succeed.
- Seek to Understand – Curiosity and openness drive our learning.
- We Before Me – Collaboration and diverse perspectives lead to better outcomes.
- Do What You Say – We honor commitments and deliver results.
- Light Up Learning – We embrace new ideas and share lessons learned.
- Driven by Passion – We connect personal passion to our mission and stay resilient.
The Role
What You’ll Do
- Retention & Growth
- Act as a partner advocate, ensuring needs are met and journeys are supported post-sale.
- Drive retention and growth through increased product adoption and cloud spend.
- Align Pax8 resources with partner goals and success metrics.
- Strategic Insights
- Track and analyze key metrics like churn rate and engagement levels.
- Apply the LAER model (Land, Adopt, Expand, Renew) to maximize retention.
- Share actionable insights with leadership to strengthen engagement.
- Relationship Management
- Serve as the central point of contact for assigned partners.
- Collaborate cross-functionally to resolve escalations and mitigate risks.
- Continuous Improvement & Data-Driven Decisions
- Identify recurring issues and implement scalable solutions.
- Use CRM and health tools to prioritize accounts and guide interactions.
What You Bring
- 3+ years in Partner Success, Customer Success, Account Management, or similar roles in SaaS, cloud, or channel environments.
- Strong understanding of the Managed Service Provider business model.
- Proven ability to build strategic relationships and work cross-functionally.
- Data-driven mindset with experience interpreting partner health metrics.
- Excellent communication, negotiation, and problem-solving skills.
Why You’ll Love Working Here
- A culture that values collaboration, learning, and personal growth.
- Opportunities to make a real impact in a fast-growing company.
- A team that works hard, has fun, and celebrates success together.
Compensation:
- Qualified candidates can expect a compensation range of $70,000/yr to $100,000/yr depending on experience.
Application Deadline: 01/30/2026
Perks:
Why Join Pax8?
Because here, success isn't just about numbers—it’s about impact.
It’s about being part of a team that thinks bigger, empowers each other, and never loses sight of why we do what we do: to make the cloud easier, more accessible, and more meaningful.
At Pax8 we believe that your Total Rewards should include a benefits package that shows how much we value our greatest assets. All FTE Pax8 people enjoy the following benefits:
Non-Commissioned Bonus Plans or Variable Commission
401(k) plan with employer match
Medical, Dental & Vision Insurance
Employee Assistance Program
Employer Paid Short & Long Term Disability, Life and AD&D Insurance
Flexible, Open Vacation
Paid Sick Time Off
Extended Leave for Life events
RTD Eco Pass (For local Colorado Employees)
Career Development Programs
Stock Option Eligibility
Employee-led Resource Groups
Please take a moment to review our Proprietary Rights and Non-Competition Agreement — this document outlines important information about your rights and responsibilities if you join our team.
Pax8 is an EEOC Employer.
Equal Opportunities
Pax8 is an equal opportunities employer and welcome individuals who are in possession of the appropriate requirements to work within the country the role is based in. Offered individuals will be asked to undertake identity, security compliance and reference checks. Your privacy is important to us. Your data will be held in accordance with Data Privacy best practices and processed only in accordance with our recruiting processes.