UX Operations Program Manager
Pax8
Design, Operations
Arlington, VA, USA
USD 101,087-144,411 / year + Equity
Posted on Oct 21, 2025
Pax8 is the leading cloud-based technology marketplace, simplifying the cloud journey for our partners by integrating technology, business intelligence and proactive service to deliver an unparalleled experience. Serving thousands of partners through the indirect sales channel, our mission is to build the technology marketplace of the future. We are a fast-growing, dynamic and high-energy startup organization, allowing you to make a meaningful impact on the business. Culture is important to us, and at Pax8, it’s business, and it IS personal. We are passionate, creative and humorously offbeat. We work hard, keep it fun, and expect the best.
We Elev8 each other. We Advoc8 for our partners. We Innov8 continuously. We Celebr8 life.
No matter who you are, Pax8 is a place you can call home. We know there’s no such thing as a “perfect" candidate, so we don’t look for the right "fit" – instead, we look for the add. We encourage you to apply for a role at Pax8 even if you don’t meet 100% of the bullet points. We believe in cultivating an environment with a diversity of perspectives, in hopes that we can all thrive in an inclusive environment.
We are only as great as our people. And we have great people all over the world. No matter where you live and work, you’re a part of the Pax8 team. This means embracing hybrid- and remote-work whenever possible.
UX Operations Program Manager
📍 Remote | 💼 Design Team | 🕒 Full-Time |
Ready to shape how Pax8 delivers exceptional user experiences?
We’re looking for a strategic and highly organized UX Operations Program Manager to join our Design team and drive operational excellence across UX Research, Design, and Content. If you thrive in ambiguity, love optimizing processes, and enjoy empowering creative teams to do their best work—this role is for you.
We’re looking for a strategic and highly organized UX Operations Program Manager to join our Design team and drive operational excellence across UX Research, Design, and Content. If you thrive in ambiguity, love optimizing processes, and enjoy empowering creative teams to do their best work—this role is for you.
Why this role matters
Your work will directly impact how our UX teams collaborate, scale, and deliver meaningful experiences to our customers. From managing research panels and streamlining design workflows to aligning cross-functional efforts, you’ll be the operational heartbeat of our UX practice.
What you’ll do
- Lead UX Program Strategy: Develop and implement operational strategies that support research, design, and content initiatives.
- Optimize Processes: Identify opportunities for improvement, streamline workflows, and use data to drive decisions.
- Manage Resources: Oversee tools, platforms, budgets, and vendor relationships. Support participant recruitment and research report distribution.
- Foster Collaboration: Partner with Product, Engineering, and Marketing to align UX efforts with company goals.
- Standardize Practices: Create documentation, guidelines, and governance models to ensure consistency and quality.
- Measure Impact: Define and track KPIs to evaluate UX operations and report insights to leadership.
- Support Growth: Facilitate onboarding, skill development, and knowledge sharing across UX teams.
What you bring
- 5+ years in UX Operations, Program Management, or similar roles.
- Deep understanding of UX Research, Design, and Content.
- Experience with agile methodologies and tools like Jira.
- Proficiency in Figma, Miro, User Interviews, and Microsoft 365.
- Strong analytical, organizational, and communication skills.
- Budget management experience and comfort navigating ambiguity.
- Bachelor’s degree in a related field or equivalent experience.
What sets you apart
- You’re a self-starter who’s curious and eager to learn.
- You’re organized and thrive in dynamic environments.
- You’re passionate about user-centered design and operational excellence..
What to expect
- A hands-off manager who trusts you to own your work.
- A team of 26 passionate professionals ready to collaborate.
- A fast-paced, hands-on onboarding experience.
- Opportunities to grow into leadership or pivot into other areas of the team.
Compensation:
Qualified candidates can expect a compensation range of $101,087 to $144,411 or more depending on experience.
Expected Closing Date: 11/03/2025
*** Colorado law requires an estimated closing date for job postings. Please don't be discouraged from applying if you see this date has passed ***
At Pax8 we believe that your Total Rewards should include a benefits package that shows how much we value our greatest assets. All FTE Pax8 people enjoy the following benefits:
- Non-Commissioned Bonus Plans or Variable Commission
- 401(k) plan with employer match
- Medical, Dental & Vision Insurance
- Employee Assistance Program
- Employer Paid Short & Long Term Disability, Life and AD&D Insurance
- Flexible, Open Vacation
- Paid Sick Time Off
- Extended Leave for Life events
- RTD Eco Pass (For local Colorado Employees)
- Career Development Programs
- Stock Option Eligibility
- Employee-led Resource Groups
Please take a moment to review our Proprietary Rights and Non-Competition Agreement —this document outlines important information about your rights and responsibilities if you join our team.
Pax8 is an EEOC Employer.
Equal Opportunities
Pax8 is an equal opportunities employer and welcome individuals who are in possession of the appropriate requirements to work within the country the role is based in. Offered individuals will be asked to undertake identity, security compliance and reference checks. Your privacy is important to us. Your data will be held in accordance with Data Privacy best practices and processed only in accordance with our recruiting processes.