Service Desk Administrator I
Pax8
No matter who you are, Pax8 is a place you can call home. We know there’s no such thing as a “perfect" candidate, so we don’t look for the right "fit" – instead, we look for the add. We encourage you to apply for a role at Pax8 even if you don’t meet 100% of the bullet points. We believe in cultivating an environment with a diversity of perspectives, in hopes that we can all thrive in an inclusive environment.
We are only as great as our people. And we have great people all over the world. No matter where you live and work, you’re a part of the Pax8 team. This means embracing hybrid- and remote-work whenever possible.
Position Summary:
The Service Desk Admin I - Platform works directly with our Partners to address service and support issues. They triage cases, respond, and work with partners and internal teams, and resolve support cases within scope.
Essential Responsibilities:
- Monitors and manages ticket work queues within ServiceNow
- Performs troubleshooting on Pax8 Platform defined issues including general Platform navigation, integration with our PSA Tools, and Pax8’s proprietary Pax8 Pro features
- Receives and makes calls and screen share sessions with Partners
- Escalates work to other teams and/or resources while acting as a point of contact for Pax8 Partners
- Provides Pax8’s developers with clear feedback and troubleshooting efforts on issues and bugs related to the Pax8 Platform
- Works with team members to document processes and generate knowledge base articles to establish troubleshooting best practices
Ideal Skills, Experience, and Competencies:
- Entry level experience diagnosing problems with software and cloud products
- Excellent analytical and problem-solving skills combined with the ability to provide quick resolution to problems
- Excellent typing skills to ensure quick and accurate entry of service request details
- Has a passion for learning
- Ability to be customer service oriented and work well in a team oriented collaborative environment
- Ability to communicate professionally by phone and email
- Ability to multi-task and adapt to changes quickly
- Ability to be self-motivated with the ability to work in a fast-moving environment
Required Education & Certifications:
- HS Diploma/GED; or equivalent work experience
- ITIL Certification preferred
Compensation:
- Qualified candidates can expect a compensation range of $38,000 to $48,000 or more depending on experience.
Expected Closing Date: 12/13/2024
#LI-Remote #LI-AG1 #BI-Remote #DICE-A
- Non-Commissioned Bonus Plans or Variable Commission
- 401(k) plan with employer match
- Medical, Dental & Vision Insurance
- Employee Assistance Program
- Employer Paid Short & Long Term Disability, Life and AD&D Insurance
- Flexible, Open Vacation
- Paid Sick Time Off
- Extended Leave for Life events
- RTD Eco Pass (For local Colorado Employees)
- Career Development Programs
- Stock Option Eligibility
- Employee-led Resource Groups