FirstMile Ventures
FirstMile Ventures

Academy Operations Specialist



Arlington, VA, USA
Posted on Saturday, June 1, 2024
Pax8 is the leading cloud-based technology marketplace, simplifying the cloud journey for our partners by integrating technology, business intelligence and proactive service to deliver an unparalleled experience. Serving thousands of partners through the indirect sales channel, our mission is to be the world’s favorite place to buy cloud products. We are a fast-growing, dynamic and high-energy startup organization, allowing you to make a meaningful impact on the business. Culture is important to us, and at Pax8, it’s business, and it IS personal. We are passionate, creative and humorously offbeat. We work hard, keep it fun, and expect the best.
We Elev8 each other. We Advoc8 for our partners. We Innov8 continuously. We Celebr8 life.

No matter who you are, Pax8 is a place you can call home. We know there’s no such thing as a “perfect" candidate, so we don’t look for the right "fit" – instead, we look for the add. We encourage you to apply for a role at Pax8 even if you don’t meet 100% of the bullet points. We believe in cultivating an environment with a diversity of perspectives, in hopes that we can all thrive in an inclusive environment.

We are only as great as our people. And we have great people all over the world. No matter where you live and work, you’re a part of the Pax8 team. This means embracing hybrid- and remote-work whenever possible.

Position Summary:

The Academy Operations Specialist plays a critical role in the smooth functioning of the operations of Academy by ensuring that day-to-day activities run efficiently. They also focus on optimizing operations and collaborate with various teams and departments to improve overall performance and effectiveness. The Specialist is responsible for creating and maintaining process documentation, ensuring quality control, and coordinating projects. They are customer-focused, communicating externally with Partners and internally with other Pax8 departments. The Specialist strives to provide an exceptional Partner and employee experience.

More specifically, they manage the Academy billing process and is the main point of contact for inquiries related to billing. This includes ordering, cancelling, invoicing, reconciling, reporting, and resolving issues. In addition, the Specialist is the lead for operational support for Coaching. They also assist with the operations of the Academy team, including meetings and events, communications, and platforms and tools.

Essential Responsibilities:

  • Manages billing process for Academy.
  • Coordinates onboarding/offboarding, logistics, attendee tracking, communications, and processes for Partners engaging in Academy offerings.
  • Develops and updates operating procedures and processes.
  • Provides ad-hoc support to Academy team as needed.

Ideal Skills, Experience, and Competencies:

  • At least one (1) year of experience in operations or a similar role.
  • Strong analytical and problem-solving skills.
  • Strong attention to detail.
  • Demonstrated organizational skills and the ability to prioritize effectively.
  • Strong time management skills and demonstrated ability to follow through and hold self and others accountable to meet commitments.
  • Ability to be tech savvy – learning and using new technologies.
  • Demonstrated teamwork and interpersonal skills.
  • Motivated and energized working in a fast-growing environment.
  • Must have excellent verbal and written communication skills; ability to develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences.
  • Ability to build strong customer relationships and deliver customer-centric solutions.
  • Ability to gain the confidence and trust of others through honesty, integrity, and authenticity.
  • Ability to actively learn through experimentation when tackling new problems, using both successes and failures as learning fodder.

Required Education & Certifications:

  • B.A./B.S. in related field or equivalent work experience


  • Qualified candidates can expect a salary beginning at $52,000 or more depending on experience

Expected Closing Date: 6/14/24

#LI-Remote #LI-JF1 #BI-Remote

*** Colorado law requires an estimated closing date for job postings. Please don't be discouraged from applying if you see this date has passed ***
*Note: Compensation is benchmarked on local Denver Metro area market rates. Qualified candidates in other locations can expect a salary package that may be adjusted based off applicable cost of wages in their respective location.
At Pax8 we believe that your Total Rewards should include a benefits package that shows how much we value our greatest assets. All FTE Pax8 people enjoy the following benefits:
  • Non-Commissioned Bonus Plans or Variable Commission
  • 401(k) plan with employer match
  • Medical, Dental & Vision Insurance
  • Employee Assistance Program
  • Employer Paid Short & Long Term Disability, Life and AD&D Insurance
  • Flexible, Open Vacation
  • Paid Sick Time Off
  • Extended Leave for Life events
  • RTD Eco Pass (For local Colorado Employees)
  • Career Development Programs
  • Stock Option Eligibility
  • Employee-led Resource Groups

Pax8 is an EEOC Employer.