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Technical Support Engineer III- Azure

Pax8

Pax8

IT, Customer Service
Arlington, VA, USA
Posted on Saturday, May 18, 2024
Pax8 is the leading cloud-based technology marketplace, simplifying the cloud journey for our partners by integrating technology, business intelligence and proactive service to deliver an unparalleled experience. Serving thousands of partners through the indirect sales channel, our mission is to be the world’s favorite place to buy cloud products. We are a fast-growing, dynamic and high-energy startup organization, allowing you to make a meaningful impact on the business. Culture is important to us, and at Pax8, it’s business, and it IS personal. We are passionate, creative and humorously offbeat. We work hard, keep it fun, and expect the best.
We Elev8 each other. We Advoc8 for our partners. We Innov8 continuously. We Celebr8 life.

No matter who you are, Pax8 is a place you can call home. We know there’s no such thing as a “perfect" candidate, so we don’t look for the right "fit" – instead, we look for the add. We encourage you to apply for a role at Pax8 even if you don’t meet 100% of the bullet points. We believe in cultivating an environment with a diversity of perspectives, in hopes that we can all thrive in an inclusive environment.

We are only as great as our people. And we have great people all over the world. No matter where you live and work, you’re a part of the Pax8 team. This means embracing hybrid- and remote-work whenever possible.

Position Summary:

The Technical Support Engineer III for Infrastructure is responsible for providing technical support and escalation assistance on Microsoft Azure services and other supported vendors to our partners through various communication channels. As part of a close-knit team, they constantly collaborate to provide the best possible support experience to our partners.

Essential Responsibilities:

  • Respond promptly and professionally to phone calls, web submissions, and emails from partners seeking technical support and provide basic technical assistance.
  • Educate partners on supported technologies, research and diagnose issues, and propose solutions that enable partners to resolve their issues or become more self-sufficient.
  • Manages assigned cases by prioritizing based on the severity of issues to adhere to service level objectives. Informs partners of progress and ensures that issues are resolved in a timely and effective manner.
  • Collaborates with Pax8 sales organizations to support partners as needed and provides a well-rounded support experience.
  • Participates in regular meetings and training sessions to stay up to date on supported technologies and best practices for delivering exceptional technical support.
  • Provides guidance and escalation assistance for team members as needed.

Ideal Skills, Experience, and Competencies:

  • At least six (6) years of related experience in the technical support field.
  • Advanced level of knowledge in Azure Virtual Desktop (e.g., Virtual Machine Scale Sets, Host Pools, FSLogix).
  • Advanced level knowledge of Azure services including but not limited to networking, VPN, VM backup, and firewalls.
  • Experience with managing Windows Operating Systems in Azure and on-premises.
  • Strong ability for problem-solving and analyzing new environments quickly.
  • Exceptional written and verbal communication.
  • Propensity for learning and ability to learn new technologies quickly.
  • Team-driven with a focus on collaboration over individual work.
  • Strong technical aptitude.
  • Organized with a strong ability for time management.
  • Strongly driven for personal and professional growth.
  • Driven to grow and learn constantly.
  • Ability to build partnerships and work collaboratively with others to meet shared objectives.
  • Ability to make sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
  • Ability to actively learn through experimentation when tackling new problems, using both successes and failures as learning fodder.
  • Ability to anticipate and adopt innovations in business-building digital and technology applications.

Required Education & Certifications:

  • B.A./B.S. in related field or equivalent work experience.
  • Industry-specific certifications preferred including but not limited to AZ-104, AZ-140, Microsoft 365 Expert Admin.

Compensation:

  • Qualified candidates can expect a salary beginning at $80,000 or more depending on experience

Expected Closing Date: 06/12/24

#LI-Remote #LI-AG1 #BI-Remote #ICE-A

*** Colorado law requires an estimated closing date for job postings. Please don't be discouraged from applying if you see this date has passed ***
*Note: Compensation is benchmarked on local Denver Metro area market rates. Qualified candidates in other locations can expect a salary package that may be adjusted based off applicable cost of wages in their respective location.
At Pax8 we believe that your Total Rewards should include a benefits package that shows how much we value our greatest assets. All FTE Pax8 people enjoy the following benefits:
  • Non-Commissioned Bonus Plans or Variable Commission
  • 401(k) plan with employer match
  • Medical, Dental & Vision Insurance
  • Employee Assistance Program
  • Employer Paid Short & Long Term Disability, Life and AD&D Insurance
  • Flexible, Open Vacation
  • Paid Sick Time Off
  • Extended Leave for Life events
  • RTD Eco Pass (For local Colorado Employees)
  • Career Development Programs
  • Stock Option Eligibility
  • Employee-led Resource Groups

Pax8 is an EEOC Employer.