Provisioning Specialist I
Pax8
This job is no longer accepting applications
See open jobs at Pax8.See open jobs similar to "Provisioning Specialist I" FirstMile Ventures.No matter who you are, Pax8 is a place you can call home. We know there’s no such thing as a “perfect" candidate, so we don’t look for the right "fit" – instead, we look for the add. We encourage you to apply for a role at Pax8 even if you don’t meet 100% of the bullet points. We believe in cultivating an environment with a diversity of perspectives, in hopes that we can all thrive in an inclusive environment.
We are only as great as our people. And we have great people all over the world. No matter where you live and work, you’re a part of the Pax8 team. This means embracing hybrid- and remote-work whenever possible.
Position Summary:
The Provisioning Specialist L1 ensures timely delivery of orders and proactively communicates with our partners when orders encounter delays. They follow processes for manual provisioning and known API errors, as well as communicate with internal and external stakeholders. The Specialist learns new skills on the job and documents processes.
Essential Responsibilities:
- Resolve API errors on automated orders and communicate with vendors and stakeholders to resolve errors and order placement or adjustments
- Communicate with internal and external stakeholders the reason for any delays and set expectations for resolution
- Follow processes to manually provision orders for a sub-set of products
- Study Pax8 Platform functionality to acquire knowledge and eventually become a subject matter expert and escalation point
- Document solutions of any new errors
- Isolate, replicate, and report defects to the appropriate teams; perform production level API testing
- Work through larger data or ordering projects
- Be a co-pilot to new hires by training them on processes and being a direct point of contact for initial questions
Ideal Skills, Experience, and Competencies:
- At least two (2) years of experience in a technical and/or customer service environment
- Creative problem-solving skills combined with the ability to provide quick resolution to problems
- Attention to detail
- Ability to communicate with customers, vendors, and internal sales professionally by phone, email, and chat
- Quick to learn and adapt in a fast-paced environment
- Ability to cultivate positive working relationships with customers and coworkers
Recommended Education & Certifications:
- B.A./B.S. in related field or equivalent work experience
Compensation:
- Qualified candidates can expect a salary beginning at $38,000 or more depending on experience
#LI-Remote #LI-CL1 #BI-Remote #DICE-C
- Non-Commissioned Bonus Plans or Variable Commission
- 401(k) plan with employer match
- Medical, Dental & Vision Insurance
- Employee Assistance Program
- Employer Paid Short & Long Term Disability, Life and AD&D Insurance
- Flexible, Open Vacation
- Paid Sick Time Off
- Extended Leave for Life events
- RTD Eco Pass (For local Colorado Employees)
- Career Development Programs
- Stock Option Eligibility
- Employee-led Resource Groups
This job is no longer accepting applications
See open jobs at Pax8.See open jobs similar to "Provisioning Specialist I" FirstMile Ventures.