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Provisioning Specialist I

Pax8

Pax8

Arlington, VA, USA
Posted on Thursday, January 4, 2024
Pax8 is the leading cloud-based technology marketplace, simplifying the cloud journey for our partners by integrating technology, business intelligence and proactive service to deliver an unparalleled experience. Serving thousands of partners through the indirect sales channel, our mission is to be the world’s favorite place to buy cloud products. We are a fast-growing, dynamic and high-energy startup organization, allowing you to make a meaningful impact on the business. Culture is important to us, and at Pax8, it’s business, and it IS personal. We are passionate, creative and humorously offbeat. We work hard, keep it fun, and expect the best.
We Elev8 each other. We Advoc8 for our partners. We Innov8 continuously. We Celebr8 life.

No matter who you are, Pax8 is a place you can call home. We know there’s no such thing as a “perfect" candidate, so we don’t look for the right "fit" – instead, we look for the add. We encourage you to apply for a role at Pax8 even if you don’t meet 100% of the bullet points. We believe in cultivating an environment with a diversity of perspectives, in hopes that we can all thrive in an inclusive environment.

We are only as great as our people. And we have great people all over the world. No matter where you live and work, you’re a part of the Pax8 team. This means embracing hybrid- and remote-work whenever possible.

Position Summary:

The Provisioning Specialist L1 ensures timely delivery of orders and proactively communicates with our partners when orders encounter delays. They follow processes for manual provisioning and known API errors, as well as communicate with internal and external stakeholders. The Specialist learns new skills on the job and documents processes.

Essential Responsibilities:

  • Resolve API errors on automated orders and communicate with vendors and stakeholders to resolve errors and order placement or adjustments
  • Communicate with internal and external stakeholders the reason for any delays and set expectations for resolution
  • Follow processes to manually provision orders for a sub-set of products
  • Study Pax8 Platform functionality to acquire knowledge and eventually become a subject matter expert and escalation point
  • Document solutions of any new errors
  • Isolate, replicate, and report defects to the appropriate teams; perform production level API testing
  • Work through larger data or ordering projects
  • Be a co-pilot to new hires by training them on processes and being a direct point of contact for initial questions

Ideal Skills, Experience, and Competencies:

  • At least two (2) years of experience in a technical and/or customer service environment
  • Creative problem-solving skills combined with the ability to provide quick resolution to problems
  • Attention to detail
  • Ability to communicate with customers, vendors, and internal sales professionally by phone, email, and chat
  • Quick to learn and adapt in a fast-paced environment
  • Ability to cultivate positive working relationships with customers and coworkers

Recommended Education & Certifications:

  • B.A./B.S. in related field or equivalent work experience

Compensation:

  • Qualified candidates can expect a salary beginning at $38,000 or more depending on experience

#LI-Remote #LI-CL1 #BI-Remote #DICE-C

*Note: Compensation is benchmarked on local Denver Metro area market rates. Qualified candidates in other locations can expect a salary package that may be adjusted based off applicable cost of wages in their respective location.
At Pax8 we believe that your Total Rewards should include a benefits package that shows how much we value our greatest assets. All FTE Pax8 people enjoy the following benefits:
  • Non-Commissioned Bonus Plans or Variable Commission
  • 401(k) plan with employer match
  • Medical, Dental & Vision Insurance
  • Employee Assistance Program
  • Employer Paid Short & Long Term Disability, Life and AD&D Insurance
  • Flexible, Open Vacation
  • Paid Sick Time Off
  • Extended Leave for Life events
  • RTD Eco Pass (For local Colorado Employees)
  • Career Development Programs
  • Stock Option Eligibility
  • Employee-led Resource Groups

Pax8 is an EEOC Employer.