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Jira/Confluence Administrator

Pax8

This job is no longer accepting applications

See open jobs at Pax8.See open jobs similar to "Jira/Confluence Administrator" FirstMile Ventures.

Arlington, VA, USA

Posted 6+ months ago

Pax8 is the leading cloud-based technology marketplace, simplifying the cloud journey for our partners by integrating technology, business intelligence and proactive service to deliver an unparalleled experience. Serving thousands of partners through the indirect sales channel, our mission is to be the world’s favorite place to buy cloud products. We are a fast-growing, dynamic and high-energy startup organization, allowing you to make a meaningful impact on the business. Culture is important to us, and at Pax8, it’s business, and it IS personal. We are passionate, creative and humorously offbeat. We work hard, keep it fun, and expect the best.

We Elev8 each other. We Advoc8 for our partners. We Innov8 continuously. We Celebr8 life.

No matter who you are, Pax8 is a place you can call home. We know there’s no such thing as a “perfect" candidate, so we don’t look for the right "fit" – instead, we look for the add. We encourage you to apply for a role at Pax8 even if you don’t meet 100% of the bullet points. We believe in cultivating an environment with a diversity of perspectives, in hopes that we can all thrive in an inclusive environment.

We are only as great as our people. And we have great people all over the world. No matter where you live and work, you’re a part of the Pax8 team. This means embracing hybrid- and remote-work whenever possible.

Position Summary:

The Atlassian Administrator will be responsible for supporting and optimizing the Atlassian suite of products, including but not limited to Jira (Software & Jira Service Management), Confluence, and other Atlassian stack applications. The administrator will enhance workflows, improve processes, and engage with users at various levels of toolset usage and understanding. This role also includes training users on how to use the various Atlassian applications effectively.

Essential Responsibilities:

Assist Project Admins and users with tasks such as support requests, project changes, permissions, schemes, workflows, filters, dashboards, and spaces.
Triage and prioritize support requests and monitor Atlassian daily.
Provide user training on current Atlassian functionality, correct use cases, and as-built configuration.
Monitor Atlassian Instance(s) for overall health and change requests.
Identify, recommend, test, and document app Add-Ons or Integrations.
Perform daily housekeeping tasks such as archiving projects/spaces.
Create and configure test environments.
Develop training documentation, possibly including videos, and host Q&A sessions for Atlassian Products.
Respond to “suggestion box” feedback and take necessary actions.
Provide Executive Level support and training on Atlassian Products.

Ideal Skills, Experience, and Competencies:

5+ years of experience administering Jira and Confluence in the cloud.
2+ years of experience administering Jira Service Management (Jira Service Desk).
Experience with Project Management and/or Scrum.
Knowledge of Application Security.
Familiarity with common Atlassian plugins such as ScriptRunner, Github, or Xray.
Understanding of ITIL Framework and Agile practices.
Excellent communication skills.
Experience can be considered in lieu of a degree for this role.

Required Education & Certifications:

B.A./B.S. in related field or equivalent work experience

Compensation:

Qualified candidates can expect a salary beginning at $79,000 or more depending on experience

#LI-Remote #LI-CL1 #BI-Remote #DICE-C

*Note: Compensation is benchmarked on local Denver Metro area market rates. Qualified candidates in other locations can expect a salary package that may be adjusted based off applicable cost of wages in their respective location.

At Pax8 we believe that your Total Rewards should include a benefits package that shows how much we value our greatest assets. All FTE Pax8 people enjoy the following benefits:

Non-Commissioned Bonus Plans or Variable Commission
401(k) plan with employer match
Medical, Dental & Vision Insurance
Employee Assistance Program
Employer Paid Short & Long Term Disability, Life and AD&D Insurance
Flexible, Open Vacation
Paid Sick Time Off
Extended Leave for Life events
RTD Eco Pass (For local Colorado Employees)
Career Development Programs
Stock Option Eligibility
Employee-led Resource Groups

Pax8 is an EEOC Employer.

This job is no longer accepting applications

See open jobs at Pax8.See open jobs similar to "Jira/Confluence Administrator" FirstMile Ventures.

See more open positions at Pax8