Position Summary:

The Manager of Academy Content maintains ownership over a specific area of the Pax8 partner education product in the Americas region. They gather, translate, and manage educational, business and system requirements from cross-functional stakeholders to our team of content developers. The Manager drives our partner education development and enhancements to help us reach our aggressive education goals. They also manage projects and sprints through the content development lifecycle. The Manager will manage the Academy effort to support Pax8 for the Beyond event.

Essential Responsibilities:

• Identifying, documenting, and prioritizing education and business requirements based on brainstorms, feedback sessions, content requests, and key business objectives.
• Working closely with Academy and internal stakeholders, Partner Services, and Marketing to gather, refine, and clearly document requirements.
• Understanding and reconciling long-term vision with day-to-day requirements of Pax8 Academy.
• Effectively communicating functional and technical requirements to cross-functional team members and management.
• Monitoring deliverables and ensuring timely completion of projects via recurring check-ins and weekly project status meetings.
• Conducting meetings and presentations to review requirements and specifications with content and instructional design teams.
• Communicating with and obtaining buy-in from project stakeholders on how educational content for Pax8 Academy can benefit partners and add value.
• Partnering with Partner Services to act as liaison between internal stakeholders, vendors, partners, and leadership.
• Ensuring that projects meet business needs and requirements.
• Communicating new releases to stakeholders.

Ideal Skills, Experience, and Competencies:

• At least two (2) years of directly relevant experience – marketing, project management, program management experience preferred

• Previous experience leading and supporting successful customer education projects preferred
• Highly organized, strong project management skills with the ability to multitask and manage multiple projects
• Exceptional analytical and conceptual thinking skills
• Meticulous attention to detail and excellent documentation skills
• Ability to manage competing resources and priorities
• Ability to be a self-starter and work independently
• Strong interpersonal skills
• Ability to distill key ideas out of brainstorming sessions
• A team player accountable for results

Required Education & Certifications:

• B.A./B.S. in related field or equivalent work experience

Compensation:

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