Product at Pax8:

Pax8’s product team leads the industry in defining what the global cloud product marketplace will be. We achieve this through collaboration, focus on business value, and pragmatic execution.

To ensure that what we’re building is easy-to-use, engaging, and sustainably monetizable, we’re passionate about collaboration across Pax8 and with our partners. We clear barriers by compulsively assessing cost-benefit to ensure that highest priority products can be brought to market quickly—and that we’re leading the field in cloud-based SaaS distribution. And we solve both user and business problems pragmatically through short incubation and frequent iteration. We build innovative products that demonstrably drive partner and customer acquisition, conversion, and retention, and bring our users clear, top-tier benefits.

Position Summary:

As a Senior UX Researcher, you are a strategic thinker with a passion for uncovering multi-method customer insights that inspire and inform design, and make our digital experiences as strong as possible. You play a pivotal role in prioritizing, defining, executing, delivering, and communicating research findings to Pax8 teams that will ultimately help drive strategy and product direction. You will help the team connect business strategy and KPIs with rigorously-collected insights that create new exceptional experiences, as well as optimize existing experiences for our multiple types of end users.

You will own research projects end-to-end for their team of designers, product managers, engineers, and executives or will help guide fellow colleagues with conducting their own research via our research democratization program. Moreover, as the newest member of our growing research team, you will help us optimize our methodologies, tools, and process as we strive to improve our craft and systematically deliver breakthrough insights.

Essential Responsibilities:

• Partner with Product Owners, Product Managers, UX Designers, Customer Experience stakeholders, and other Pax8 team members to understand customer needs and opportunities
• Lead high-level, strategic research initiatives utilizing innovative research methods and experiments to help drive product direction for the organization
• Own the user research process throughout the product lifecycle, from problem definition and research planning to synthesis and stakeholder buy-in.
• Create and maintain your research roadmap in partnership with product, UX, marketing, and CX teams.
• Effectively communicate and evangelize design thinking throughout the organization with compelling storytelling.
• Further grow an informed and empathetic organization by strengthening our understanding of our customers and evangelizing research insights throughout the company.
• Actively contribute to UX Research processes and documentation.
• Increase research efficiency by contributing to the optimization of tools, processes, and workflows with the research team

Ideal Skills, Experience, and Competencies:

• At least six (6) years of Research experience
• End-to-end experience with all aspects of user research (study design, recruiting, moderation, analysis, reporting)
• Experience working with stakeholders to understand their needs and translate them into study designs and research questions
• Excellent communication, presentation, and analytical skills; the ability to communicate complex concepts clearly and persuasively to different audiences within Pax8
• Ability to perform all research-related tasks including research, planning, evaluating, and iteration autonomously
• Ability to formulate specific, answerable, and practical questions
• Ability to collaborate effectively with stakeholders and act as a strategic partner in product decisions
• Experience with remote testing tools
• A strong desire for creative problem-solving with a positive attitude
• Excellent time-management skills

Required Education & Certifications:

• Bachelor’s or MS in a human behavior related field (or equivalent and demonstrable work experience)

Compensation:

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