FirstMile Ventures
FirstMile Ventures

Global Operations Coordinator



Arlington, VA, USA
Posted on Tuesday, September 19, 2023
Pax8 is the leading value-added cloud-based SaaS distributor, simplifying the cloud journey for our partners by integrating technology, business intelligence and proactive service to deliver an unparalleled experience. Serving thousands of partners through the indirect sales channel, our mission is to be the world’s favorite place to buy cloud products. We are a fast-growing, dynamic and high-energy startup organization, allowing you to make a meaningful impact on the business. Culture is important to us, and at Pax8, it’s business, and it IS personal. We are passionate, creative and humorously offbeat. We work hard, keep it fun, and expect the best.
We Elev8 each other. We Advoc8 for our partners. We Innov8 continuously. We Celebr8 life.

No matter who you are, Pax8 is a place you can call home. We know there’s no such thing as a “perfect" candidate, so we don’t look for the right "fit" – instead, we look for the add. We encourage you to apply for a role at Pax8 even if you don’t meet 100% of the bullet points. We believe in cultivating an environment with a diversity of perspectives, in hopes that we can all thrive in an inclusive environment.

We are only as great as our people. And we have great people all over the world. No matter where you live and work, you’re a part of the Pax8 team. This means embracing hybrid- and remote-work whenever possible.

Position Summary:

The Global Operations Coordinator documents and executes our department's business processes. The Coordinator also provides support for the administrative needs of the department and helps to ensure that all processes are documented.

Essential Responsibilities:

  • Process Documentation
    • Develop, document, and maintain the company's business processes.
    • Create clear and concise documentation of processes.
    • Provide support for the company's process improvement initiatives.
    • Coordinate with other departments to ensure that all processes are aligned.
  • Coordinator Support
    • Set up and support Workboard (WoBo) for team meetings, workshops, application support, permissions, etc.
    • Provide app support for WoBo, Promapp, Operating System assets, OKR processes, tool knowledge, and setup.
    • Provide administrative support (e.g., booking meetings, rescheduling meetings, discovery note taking, calendaring, tracking progress, follow-ups, and coordination).
    • Provide quarterly event support and all-hands meeting support.
    • Update and maintain SharePoint information.
    • Scribe and document engagements or facilitated sessions.
  • Support intake and triage processes to ensure a smooth and consistent experience.

Ideal Skills, Experience, and Competencies:

  • At least two (2) years of experience in process writing and documentation.
  • Experience in Operations or IT is a plus.
  • Experience with Workboard (WoBo), Promapp, BOS, OKR retro, reset, etc.
  • Experience with SharePoint.
  • Ability to work outside standard hours to accommodate support of other regions.
  • Strong understanding of business processes and procedures with experience with creating collateral.
  • Excellent written and verbal communication skills.
  • Ability to work independently and as part of a team.
  • Proactive and results-oriented with an attention to detail for ensured accuracy.
  • A quick learner with a process improvement mindset.

Required Education & Certifications:

  • B.A./B.S. in related field or equivalent work experience


  • Qualified candidates can expect a salary beginning at $45,000 or more depending on experience

#LI-Remote #LI-JF1 #BI-Remote

*Note: Compensation is benchmarked on local Denver Metro area market rates. Qualified candidates in other locations can expect a salary package that may be adjusted based off applicable cost of wages in their respective location.
At Pax8 we believe that your Total Rewards should include a benefits package that shows how much we value our greatest assets. All FTE Pax8 people enjoy the following benefits:
  • Non-Commissioned Bonus Plans or Variable Commission
  • 401(k) plan with employer match
  • Medical, Dental & Vision Insurance
  • Employee Assistance Program
  • Employer Paid Short & Long Term Disability, Life and AD&D Insurance
  • Flexible, Open Vacation
  • Paid Sick Time Off
  • Extended Leave for Life events
  • RTD Eco Pass (For local Colorado Employees)
  • Career Development Programs
  • Stock Option Eligibility
  • Employee-led Resource Groups

Pax8 is an EEOC Employer.