Customer Support Specialist

Colorado Springs, CO, United States of America

About Barn Owl

Barn Owl Tech is seeking a dedicated Customer Support Specialist to join our team. As we build the IoT operating system for rural America, we're looking for someone who can provide exceptional support to our growing customer base. Our mission is to help customers protect what matters most, from critical assets and locations to livestock and property

About the Role

We're seeking a highly motivated individual to support our internal Support & Success Team. This role is crucial in maintaining our commitment to exceptional phone support and customer service as we scale. The right candidate will be driven, eager to listen and learn, and a natural problem solver. Technical interest and aptitude will be essential in becoming a product expert in Barn Owl hardware, software, and service products.

Key Responsibilities

• Handle Tier One & Two customer inquiries by phone, email, and chat
• Document all communications in Gorgias Support Suite
• Escalate support and sales opportunities when appropriate
• Implement Customer Support strategies in cooperation with Director of Customer Success & Support
• Identify and capture key content ideas for distribution via email, website, or social media
• Exercise composure, resilience, and flexibility as our business grows and support volume changes

Requirements

• Based in one of these states: CO, UT, MA, NJ, PA, TX, FL, WY, NV, TN, AK, NH, GA, IL
• Strong communication, phone skills, and attention to detail
• Ability to become a product expert (hardware and software)
• Bachelor’s Degree (Preferred)
• Customer Service Experience: 1 year (Preferred)
• Familiarity with Ranching or Farming (Not required, but a big plus!)
• Schedule: 9:00 a.m. - 6:00 p.m. EST, Monday to Friday

What you get

• Salary & Compensation: $45,000 - $50,000
• Work From Home from any of these states: CO, UT, MA, NJ, PA, TX, FL, WY, NV, TN, AK, NH, GA, IL
• Competitive employee benefits including health insurance, stock options, 401k with employer contribution, and generous time off programs
• A great team orientated start-up environment where everybody has a voice, cares about your professional growth, and everybody sells!

About our team

The Barn Owl team is united by the challenge of making great products that solve real problems. We are committed to the responsible and transparent use of technology, grounding our products in principles dedicated to making society better. Our leadership team is committed to your professional & personal growth. We seek teammates that are Humble, Hungry, and Kind.

Barn Owl values the flexibility of allowing our teammates to work when and where they are most effective. We expect to build much of our team in Colorado Springs (U.S. News Best Place to Live two years in a row!) and Denver.

Barn Owl is an equal opportunity employer and values diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status, and encourage all qualified applicants to apply.

What to expect from the hiring process:

Round 1: Interview Director of Customer Success & Support

Round 2: Panel interview with Support Team