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Customer Support Specialist

Barn Owl Tech

Barn Owl Tech

Customer Service
Colorado Springs, CO, USA
Posted on Wednesday, June 14, 2023

Colorado Springs, CO, United States of America

Job Type: Full-time

About Barn Owl

Barn Owl Tech exists to make resource managers safer and more efficient. We do this by making smart monitoring of remote assets simple and accessible anywhere in the world.

About the Role

Barn Owl is looking for a highly motivated Customer Support Specialist to support our internal Support, Success, and Sales teams. Barn Owl’s commitment to exceptional customer support and service sets us apart from our competitors. This role is key in ensuring we maintain the highest level of customer support as we scale.

You will be the inside eyes and ears for our growing customer base. You will work to understand and maintain customer-facing content for current and prospective customers. The right candidate will be driven, eager to listen and learn, and a natural problem solver. Technical interest and aptitude will be essential in becoming a product expert in Barn Owl hardware and software products.

Responsibilities

  • Answer Tier One customer support calls, emails, and chat questions

  • Document all communications in Gorgias Support Suite

  • Escalate support and sales opportunities when appropriate

  • Implement Customer Support strategies in cooperation with Director of Customer Support & Success

  • Capture key content ideas for distribution via email, website, or social media

  • Exercise composure, resilience, and flexibility as our business grows and support volume changes

Requirements

  • Commitment to follow-through on tasks and customer responses

  • Barn Owl prioritizes states with existing operations including : CO, GA, UT, MA, NJ, PA, IL

  • Excellent communication, phone skills, and attention to detail

  • Ability to become a product expert (hardware and software)

  • Bachelor’s Degree (Preferred), High school or equivalent (Required)

  • Customer Service Experience: 1 year (Preferred)

  • Familiarity with Ranching or Farming (Not required, but a big plus!)

  • Schedule: 9:00 a.m. - 6:00 p.m. EST

What you get

  • Salary & Compensation: $40,000-50,000

  • Competitive employee benefits including health insurance, stock options, 401k with employer contribution, and generous time off programs - 2 weeks minimum

  • A great team orientated start-up environment where everybody has a voice, cares about your professional growth, and everybody sells!

About our team

The Barn Owl team is united by the challenge of making great products that solve real problems. We are committed to the responsible and transparent use of technology, grounding our products in principles dedicated to making society better. Our leadership team is committed to your professional & personal growth. We seek teammates that are Humble, Hungry, and Kind.

Barn Owl values the flexibility of allowing our teammates to work when and where they are most effective. We expect to build much of our team in Colorado Springs (U.S. News Best Place to Live two years in a row!) and Denver.

Barn Owl is an equal opportunity employer and values diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status, and encourage all qualified applicants to apply.

What to expect from the hiring process:

Round 1: Panel interview with Manager of Support & Success

Round 2: Panel interview with Customer Support Team

Round 3: Interview with COO